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Absolute Poker "SuperUser" Cheating Scandal

 
This page is really long, so here are some links for getting up and down it easier: What happened?

For anyone coming along after the fact, you may be asking "What the Hell Happened?". In short, someone on the inside at Absolute Poker was able to see everyone's hole cards, and they used that information to win at the tables.

It's a nightmare, and even made the N.Y.Times. Versions of the story also appeared at MSNBC and ABC News, as well as a non-network version of the story from the oddly titled Casino Smack.

If you're interested in exactly what the actual plays were, here's a link to the hand histories from the "Potripper" tournament. And here's a link to a complete analysis of the potripper hands.

Hand histories in their raw format are kindof rugged on the eyes, so you might want to watch them run through a replayer as seen on youtube.

Reactions BEFORE the Investigation

I've posted a video on the UnknownPoker channel at Youtube with Mark Seif's comments on the Absolute Poker Scandal.

And, as a player at the room, I received the following, lengthy email from Absolute Poker on the matter.

Dear AP Player:

I am the former Grand Chief of the Mohawk Territory of Kahnawake and the owner of Tokwiro Enterprises ENRG, which holds a 100% interest in Absolute Poker.

As many of our players are aware, there has been a security breach in our system that allowed unlawful access to player information that resulted in unfair play. I am writing to you today to let you know what we know so far in order to set the record straight, and to assure you of AP’s commitment to player security. I am sure that this letter will not address all of the questions and concerns you may have, nor will it extinguish the heated discussion surrounding this issue. At this point, our intention is to let you know all we can disclose and to assure you of our continued efforts to keep you informed as best we can as the investigations continue.

We deeply regret this situation has occurred. A breach in security in online poker is serious and of great concern to players and the industry worldwide, and this particular situation has been the subject of debate within the poker player community and in the media, giving rise to the creation of several websites and hundreds and hundreds of comments, opinions, and theories of what occurred – some of which are accurate, and some that are not.

Like you, I have not been happy that during the initial stage of our investigation, AP has not been more forthcoming in providing a timely or comprehensive explanation on this matter, giving rise to anger, suspicion, and concern on the part of our valued customers. I hope that our customers can appreciate that this remains an incredibly complex and sensitive issue, and I want to give you my strongest possible assurance that we will be as forthcoming as possible on how this breach occurred and what we are doing to remedy the situation.

What We Know and Actions We Have Taken

AP was notified by a customer that a possible cheating incident occurred during a recent tournament, and in response forwarded players’ hand logs. This disclosure of the hand logs prompted our customers to determine that a more serious security breach had occurred. We immediately launched an internal investigation and also requested a formal audit by Gaming Associates, an acknowledged world-wide expert in audits, interactive gaming tests, and information security.

Based upon our preliminary findings, it appears that the integrity of our poker system was compromised by a high-ranking trusted consultant employed by AP whose position gave him extraordinary access to certain security systems. As has been speculated in several online forums, this consultant devised a sophisticated scheme to manipulate internal systems to access third-party computers and accounts to view hole cards of other customers during play without their knowledge. As this consultant was aware of the details of our fraud detection process, the likelihood that the scheme would be uncovered through our normal procedures was minimized. We consider this security breach to be a horrendous and inexcusable offense.

We will pay for all losses suffered by the affected players as soon as our audit is finished and the amounts are determined. Although we are in the process of attempting to recover all the winnings of this consultant, any unrecovered losses of affected players will be paid by Absolute Poker so that all affected persons will be made whole.

Next Steps

We are still investigating whether the consultant was acting alone or in concert with others, and it appears at this time that all account holders are innocent of collusion and were unaware of any wrong-doing by the consultant, who was immediately terminated. We continue to investigate this matter aggressively, and all of these preliminary findings are subject to the audits currently underway. We have recently uncovered additional accounts used by the consultant that have not been publicly reported. So as to not compromise the investigation, we are not releasing the names of these additional accounts at this time, and will contact these affected customers individually.

The specific allegations of unlawful activity are being investigated both by AP and by the authorized authorities, including the Kahnawake Gaming Commission. We will continue to actively cooperate with these authorities in full compliance with the Regulations Concerning Interactive Gaming. In addition to our own investigation and the audit by Gaming Associates, we have also submitted to an audit by the Kahnawake Gaming Commission.

Please be assured that we have corrected the problem that allowed the system to be unfairly manipulated. We are working furiously to increase the safeguards within our systems. While we are satisfied that our systems are secured, we realize that our security systems must be continuously monitored and enhanced.

Without question, this incident has been unfortunate for all concerned, and we will emerge as a stronger company. I realize it will take some time and much more information for AP to re-earn the trust and confidence of our customers who are in doubt of our commitment to the highest levels of security, privacy and integrity. As we move to address and correct this situation, our valued customers have played a vital role in uncovering this scheme through various online forums and have become an active part of the solution.

With my full sincerity, I thank you, and I promise to keep you updated as we bring this situation to a close.

Sincerely,

Joe Norton



The RESULTS of the Investigation

The Kahnawake Gaming Commission finished their investigation of Absolute Poker. They basically found out that the following accounts:

  • Potripper
  • Graycat
  • Payup
  • Steamroller
  • Doubledrag
  • xxxcashmoneyxxx, aka supercardm55
  • ronfaldoxxb, aka romnaldo
were capable of viewing the other player's hole cards. That, of course, makes it much easier to win. And they did.

Gaming logs were deleted, and that "hampered the Commission's Investigation". So, we may never know the full extent of the cheating.

Absolute Poker was fined, $500,000.

The commission is satisfied that "affected players have been appropriately reimbursed".

Here's a link to the KGC's report on the Absolute Poker Scandal.

My Reactions to the whole mess

I think it's horrible that they did a full scale investigation on this thing, and no one got arrested. Did they not find the guy who did it? If they didn't, why would the Commission put this in their report . . .

"Those person(s) responsible for the impugned activities to be permanently removed from playing any role in AP 'mind and management' and/or operations and proof, satisfactory to the Commission, that this has been done."

That sure looks like a fancy way to say "fire the guy". Which says to me that they know who the guy is. He should be in jail, not merely "let go".

The good news for the rest of us is that it seems to have all happened at the higher stakes. The Potripper tournament was a $1,000 buy-in. That's bigger than all but a handful of tournaments that take place online, and bigger than any regular tournament.

So, from the perspective of the overwhelming majority of players, nothing ever happened to them. Still, I'm inclined not to bother with the room anymore except that they seem to be showing up everywhere I turn lately.

I get an instructional video, it's played at Absolute. I browse through some blogs, and one guy is talking through a hand he played a certain way because he's so familiar with all the regulars at his level (Absolute's $1/2NL tables - max buy-in of $400).

Another blogger is talking about a wireless laptop card that lets him get in games while riding the train to work. He plays at Absolute. Someone else is talking about a sweat session he had with mates, at the $100NL tables at Absolute.

I guess the sky didn't fall.

In the end, I personally am not playing at Absolute, but that's because I found a room I like better. And I may play there again, but don't hold the door open waiting for me either.

Can I recommend Absolute Poker to someone else? Well, I don't think for a moment that you'll run into another super-user, especially somewhere as low as the $100NL tables. The bonuses are great, the tables are resizeable, they have a bad beat jackpot going on, etc. and so on.

If Absolute offers the things that fit your needs as a player, go ahead, sign up. I don't think there's a boogeyman there waiting to turn on the doom-switch and steal your money. But, you need to at least know their history in order to make a truly informed decision.